Privacy Policy

Last updated: December 26, 2025

This Privacy Policy explains how Homrz (“Homrz,” “we,” “us,” “our”) collects, uses, shares, and protects your personal data when you use our website, mobile applications, and related services (collectively, the “Platform”).

By using the Platform, you acknowledge this Privacy Policy.

1) Information We Collect

A) Information you provide to us

1. Account data: name, username, email, phone number, password (stored in encrypted/hashed form).
2. Profile data: address(es), country/city, preferences, language, profile photo (if provided).
3. Seller/Vendor data: store name, business details, bank/payment payout details, tax info (if applicable), identity verification info (if required).
4. Order & support data: purchases, delivery notes, messages to sellers/support, attachments, complaints, and dispute evidence.
5. User content: reviews, ratings, comments, product photos, and other content you post.

B) Information collected automatically

1. Device & usage data: IP address, browser type, device identifiers, operating system, app version, pages viewed, clicks, timestamps, and referring URLs.
2. Location data: approximate location inferred from IP; precise location only if you enable it on your device/app.
3. Cookies and similar technologies: to keep you logged in, remember preferences, and analyze traffic (see Section 6).

C) Information from third parties

1. Payment providers: payment confirmation, transaction IDs, and fraud signals (we do not store full card numbers; payment providers handle sensitive payment data).
2. Delivery/logistics partners: shipment status and tracking updates.
3. Analytics and advertising partners: aggregated usage insights and campaign attribution (where enabled).
4. Verification providers (if used): identity verification results and risk indicators (where required).

2) How We Use Your Information

We may use your information to:

1. Create and manage your account.
2. Provide Platform services (listing products, placing orders, processing payments, delivery, returns).
3. Communicate with you about orders, account updates, security alerts, and support inquiries.
4. Enable Buyer–Seller messaging and transaction management.
5. Prevent fraud, abuse, and unauthorized access.
6. Personalize your experience (recommendations, saved preferences).
7. Improve our Platform, features, and user experience.
8. Comply with legal obligations and enforce our Terms & Conditions.
9. Send marketing messages (where permitted by law and your preferences).

3) Legal Bases for Processing (where applicable)

Depending on your jurisdiction, we process personal data based on:

1. Contract: to provide services you request (orders, account).
2. Legitimate interests: security, fraud prevention, service improvement.
3. Consent: marketing communications, optional cookies, precise location (when enabled).
4. Legal obligation: tax, accounting, regulatory compliance, lawful requests.

4) How We Share Information

We may share your information only as needed with:

1. Sellers/Vendors (marketplace context):
2. To fulfill your order (name, phone, address, order items, delivery notes).
3. Payment processors:
4. To process payments, refunds, and fraud checks.
5. Shipping/logistics providers:
6. For pickup/delivery and tracking.
7. Service providers:
8. Hosting, analytics, customer support tools, email/SMS providers, security monitoring.
9. Legal & compliance:
10. If required by law, court order, or to protect rights, safety, and prevent fraud.
11. Business transfers:
12. If we merge, acquire, restructure, or sell assets, subject to appropriate protections.

We do not sell your personal data in the conventional sense.

5) Data Retention

We retain personal data only for as long as needed to:

1. Provide services and maintain accounts,
2. Comply with legal/tax/accounting requirements,
3. Resolve disputes and enforce agreements.

Retention periods may vary depending on the type of data and legal requirements.

6) Cookies & Tracking

We use cookies and similar technologies for:

1. Essential: login sessions, security, and core functionality.
2. Performance/Analytics: understand site usage and improve performance.
3. Preferences: remember settings like language or region.
4. Marketing (optional): measure campaign performance and (where enabled) deliver relevant ads.

You can control cookies via your browser settings and (where available) in-app cookie preferences. Disabling certain cookies may affect Platform functionality.

7) Security

We use reasonable administrative, technical, and physical safeguards to protect your data (e.g., encryption in transit, access controls, monitoring). However, no system is 100% secure, and you use the Platform at your own risk.

8) Your Rights & Choices

Depending on your location, you may have the right to:

1. Access or obtain a copy of your personal data.
2. Correct inaccurate or incomplete data.
3. Delete your data (subject to legal/contractual retention requirements).
4. Object to or restrict certain processing.
5. Withdraw consent (where processing is based on consent).
6. Opt out of marketing communications (unsubscribe link or account settings).

To exercise rights, contact us at info@homrz.com.

9) International Transfers

If we transfer your personal data outside your country, we will take steps to ensure appropriate safeguards (such as contractual protections and security measures), as required by applicable laws.

10) Children’s Privacy

The Platform is not intended for children under 18 (or the minimum legal age in your jurisdiction). We do not knowingly collect personal data from children. If you believe a child has provided personal data, contact info@homrz.com.

11) Third-Party Links

The Platform may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review their policies before providing personal data.

12) Changes to This Privacy Policy

We may update this policy from time to time. We will post the updated version and revise the “Last updated” date. Continued use after updates means you accept the revised policy.

13) Contact Us

For questions, requests, or complaints about privacy, contact:

Email: info@homrz.com